Agent Booking Terms & Conditions

These terms and conditions apply to all bookings made through Berry Travel Ltd, registered at Manningtons, 8 High Street, Heathfield, TN21 8LS, England, under company number 12076940 (“we”, “our”, “us”) on or after 20 June 2025.
For bookings made before this date, please refer to the previous version of our terms and conditions.

IMPORTANT – We act only as an agent. These terms govern our services to you, but your contract for the travel arrangements you book through us is with the tour operator or other principal(s) that provide those arrangements. (See §1 for details.)

In these terms, “you” and “your” refer to the lead name on the booking and all passengers in the party (or anyone later added or substituted).
As an agent we charge certain fees (see §12) in addition to the costs/fees charged by the tour operator/principal with whom you contract.

Contact: janey@berrytravel.co.uk
Privacy Policy: https://berrytravel.co.uk/privacy-policy

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1. CONTRACTUAL ARRANGEMENTS / OUR RESPONSIBILITY
1.1 When you make a booking through Berry Travel Ltd, you enter into a contract directly with the tour operator or principal supplying your holiday. We will name that company on all itineraries, confirmations and receipts.

1.2 Because we act solely as an agent, we are not responsible for the acts, omissions or services of the tour operator/principal; our role is limited to arranging your booking in line with your instructions. Their own terms & conditions govern your contract and may set out, for example, cancellation rights, amendment charges and their liability to you. Please read those terms carefully. If you need a copy, visit the operator’s website or request one from janey@berrytravel.co.uk.
• Note 1: We accept no liability for any information passed on to you in good faith.
• Note 2: If we are ever found liable to you, our liability is limited to twice the cost of our service fee, except in cases of death or personal injury caused by our negligence.

1.3 All travel arrangements advertised through us are an invitation to you to make an offer to the tour operator/principal. We may accept or decline that offer on their behalf.

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2. BOOKING ARRANGEMENTS
2.1 Special requests or mobility/medical requirements must be declared before booking. We will relay them to the operator/principal, but fulfilment cannot be guaranteed. Some packages may be unsuitable and the operator/principal may decline the booking. See their T&Cs for full details.

2.2 We will send you a proposed itinerary. Please ensure that all passenger names exactly match the passports.

2.3 Once you approve the itinerary we will ask you to sign‑off and give payment details so we can confirm the booking with the operator/principal. Prices may change until the booking is confirmed; limited changes may also be allowed afterwards – see the operator/principal’s terms.

2.4 Check all documents on receipt and inform us immediately of any errors. Amendment/cancellation fees set by the operator/principal will apply.

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3. PAYMENT
3.1 At confirmation you must pay either a deposit or the full balance, as required by the operator/principal. We will advise the amount and balance‑due date.
• If you miss the balance due date the operator/principal may cancel and charge their standard cancellation fees.
• You will be sent a secure payment link. Payment is made securely to Global Travel, a subsidiary of The Travel Network Group, where funds are held in a dedicated trust account. The tour operator will then request secure payment directly from The Travel Network Group.

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4. INSURANCE
Most operators/principals require adequate travel insurance as a condition of booking. Even where not compulsory, we strongly recommend it. Insurance remains your sole responsibility and we accept no liability for costs or losses arising from lack of cover.

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5. CHANGES & CANCELLATIONS
5.1–5.2 BY YOU: Requests to change or cancel must be emailed to us; we pass them to the operator/principal. Their amendment or cancellation fees (sometimes up to 100 % of the booking value) will apply.

5.3 BY THE OPERATOR/PRINCIPAL: If they change or cancel, we’ll notify you promptly and relay any options they provide. We have no liability for such changes.

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6. FINANCIAL PROTECTION
All package holidays we sell are financially protected by the relevant tour operator/principal (the “package organiser”). For flight‑inclusive packages you will receive an ATOL Certificate issued by them confirming what is protected and whom to contact if they become insolvent.
Single‑service bookings (e.g. hotel‑only) may not benefit from the same protection.

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7. PASSPORTS, VISAS & HEALTH
You are responsible for complying with all passport, visa, vaccination and health requirements. See www.gov.uk/foreign‑travel‑advice and consult the relevant embassies/consulates and your GP or a travel clinic at least eight weeks before departure. Neither we nor the operator/principal accept liability if you cannot travel because of non‑compliance.

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8. BOOKING DOCUMENTS
Documents are normally emailed to the lead passenger. If posted, our responsibility ends once they leave our office unless loss is due to our negligence. Re‑issue costs are your responsibility.

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9. BEFORE YOU TRAVEL
Ensure you have all travel documents, reconfirm flights where required, and allow ample time for airport check‑in. Failure to reconfirm may result in denied boarding with no refund.

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10. DATA PROTECTION
We pass the personal data you provide to the operator/principal and other suppliers so they can fulfil your contract, and to public authorities as required. By booking you consent to this transfer, which may include data sent to the USA under anti‑terrorism legislation. Our full privacy policy is available at https://berrytravel.co.uk/privacy-policy.

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11. COMPLAINTS
Because your contract is with the operator/principal, you should raise complaints directly with them (or their local representative) as soon as possible. If you prefer, you may contact us and we will forward details to the operator/principal, but delays may affect your rights. Post‑trip complaints must be sent in writing to the operator/principal at the address shown in your confirmation. We can help you make contact if needed.

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OUR CHARGES
Our agent service fees are non‑refundable unless your holiday is completed. They are payable in addition to charges levied by the operator/principal.

Service: Tailor‑made itinerary research, sourcing & matching you with a suitable operator/principal
Fee: Confirmed in writing before you instruct us
(These fees are retained if you cancel, decide not to book, or if the operator/principal cancels.)

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13. OTHER CONSIDERATIONS
• Pre‑booking airline seats: Many airlines charge for seat selection; availability is never guaranteed.
• In‑resort representative service: Not always included.
• Car hire: All drivers must present a clean licence; the lead driver must have a major credit card for the security pre‑authorisation. Age limits and International Driving Permits may apply – see https://www.gov.uk/driving‑abroad/international‑driving‑permit.
• Covid‑19 & Similar Contagions: You must comply with all government and local requirements (UK and destination) and declare to the operator/principal — or to us so we can pass on — if, within 14 days of departure, you develop symptoms, test positive, are exposed to a case, or are told to self‑isolate. Standard cancellation charges apply if you are unable to travel. Always check FCDO advice and ensure your insurance remains valid if travelling against it.

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14. LAW & JURISDICTION
These agent booking conditions are governed by English law and subject to the exclusive jurisdiction of the English courts, unless you live in Scotland or Northern Ireland and choose the law and courts of that country.